Don’t panic! We have a sneaking suspicion that we know what you are encountering.
The juice is supposed to come out between the handle and the base!
Below you will find an instructional video that demonstrates exactly how the Healthy Juicer should be setup to allow the juice cup to collect the juice.
We promise, once you get it you will love how it works and scream “Ah-ha!”. It’s often a prank we pull on all new employees ;-)